Health care entity

Analysis and Application

Directions:
Write a 1,250 word paper that provides the following:

  1. Identify or create a health care entity. (Provide an overall description of this entity without using
    the real name; i.e. location, size, profit or nonprofit, years in operation). Do not give the real name of
    any entity or person you are describing.
  2. Using defined quality outcomes and/or patient safety measures, describe the health care entity’s
    successes and failures. Include identified criteria and data that demonstrate why this entity is
    successful and in what areas.
  3. Using the quality outcomes data, identify a quality or safety area that nursing science can impact.
    Describe the specific variables.
  4. Identify potential obstacles that may hinder the implementation of the quality or safety measure.
  5. Identify those groups or leadership roles within the entity with whom you may need to collaborate.

Analysis and Application

Light Health Care Organization
Light Health Care organisation is a public patient-centered facility which is located the
New York City, along Stanton Street, a hundred miles from the infamous Sunshine Motel. The
facility is established on land that is about forty acres, and almost a half of it has been built on.
Concerning the hospital setup, the hospital is divided into four departments which include the
medical department, surgical department, mental health department, maternal and child health
department, pharmaceutical department, medical laboratory, finance department, central sterile

ANALYSIS AND APPLICATION 2
services department (CSSD), and lastly, outpatient department. The facility was started in
January 2014 as a small clinic with only two healthcare professions. Expansion regarding
buildings and the establishment of new departments has been done every year. Therefore, the
non-existent departments such as the intensive care unit, renal unit, theatre, radiology
department, and nutrition department among others will be established in the coming years.
Being a private healthcare facility, apart from offering quality health care services, it is
also a profit-making organisation (Holopainen, Niskanen, & Rissanen, 2019). However, the
charges for all the functions in the hospital are moderate. Besides, the earnings are meant to
make more expansions so that the hospital can rely on itself in the coming years. Most of the
quality services in hospital need capital to set up. Since the government does not sponsor most of
the services it offers, it considers charging customers favorably so that it can gather for
subsequent services and also attain minimum profits from it.
As hinted earlier, the organisation operates at its level best to ensure that it attains quality
outcomes. Among the quality outcomes of the patient include patient satisfaction, engagement of
employees in the running of the hospital, ensuring safety during care, timely management of
emergencies, and effectiveness of the care provided (Majeed, Allwood, Foley, & Bindman,
2018).
The successes and Failures of the Health Care Organization
Since the establishment of the health care organisation in 2014, there has been a
significant improvement in how it offers its services to the public in New York City. Although
there have been some challenges such as lack of enough funds for development, the organisation
has been successful in ensuring patient satisfaction. It has worked towards ensuring that the

ANALYSIS AND APPLICATION 3
quality outcomes mentioned above are achieved. So far, the facility has not failed in any field
except for some failed treatments that resulted in patient deaths. As such, data about how the
quality outcomes have been achieved in the organisation. The data has been presented based on
how it impacted patient care:

Quality Outcome and Success

Patient Satisfaction
Since 2014, 70% of patients who had been served in the hospital opted to return for
subsequent checkups showing that they had been satisfied by the previous services.
Employees’ Engagement in Hospital Management
The hospital has succeeded continuously due to collaborative care and management.
90% of the healthcare professionals have been retained since the facility stated.

Safety during Care
The facility has purchased all the equipment necessary to ensure safe care. Materials such
as gloves, sterile gowns, safety boxes, and A CSSD where items are sterilised so that they can be
clean for further use. Also, the rate of hospital-acquired infections in the facility has been low
since the establishment of the facility.
Timely Management of Emergency
The hospital has three ambulances that are used to transport casualties during accidents
and when critically-ill patients need to be transported to other facilities for intensive care.

ANALYSIS AND APPLICATION 4
Besides, the facilities have well-trained healthcare professionals who can be relied on for timely
management of conditions

Quality Area that Nursing Science can Impact

The data explained above about quality outcomes show that the healthcare organisation
has been successful in achieving its goals. Nurses and other healthcare personnel have worked
collaboratively to reach this level. Still, there is more that can be done to ascertain maximum
patient care. Among the above quality outcomes, patient satisfaction is a crucial area which
needs to be dealt with to open a way for more customers to come and experience the
organisation’s services (Batbaatar, Dorjdagva, Luvsannyam, Savino, & Amenta, 2017).
Therefore, nursing science should be incorporated into the provision of services to patients so
that a positive impact can be witnessed. As such, nurses should take the role of coming up with
strategies to improve patient satisfaction.
Firstly, provision of full information to the patients leaves them satisfied since they will
be able to understand the progress of the medical care. Healthcare providers do forget or ignore
the idea of giving information to patients (Wager, Lee, & Glaser, 2017). As such, patients lose
confidence in such caregivers to the extent of switching to other facilities to seek care. Since
nurses spend more time with more time with the patient than any other staff member, they can be
the first ones to practice this strategy by availing all information ranging from their history,
diagnosis, management plan, diseases progress, and even the discharge plan. By doing this, more
patients will be satisfied, and they will also avail for more services.
Secondly, nurses can improve patient satisfaction by applying their skills by showing
empathy and understanding the patients. Apart from taking care of the patients’ needs such as

ANALYSIS AND APPLICATION 5
administering medication, nurses are also supposed to act as advocators to the patients. They can
do this by being there for the patient so that they can give them psychological support and also
advise them where necessary (Finn, 2018). Besides, nurses can do this by avoiding harshness
while caring for the patients. As a result, patients will get satisfied with the services provided,
and this is a boost to the hospital’s progress.
According to the data provided about quality outcomes, patient satisfied reported to be
the most influential when it comes to creating a good name for the hospital. About 70% of
patients who sought medical services from the facility more than once did this because they were
treated well. Therefore boosting the practice in the facility will increase to the number of
customers coming in for checkups.
In this case, the specific variables include nurse-patient relationship, patient satisfaction,
and organisational growth. The independent variable, in this case, is the nurse-patient
relationship since an excellent nurse-patient relationship can to patient satisfaction which later
leads to a corporate increase (Berssaneti & Carvalho, 2015). On the other hand, dependent
variables include patient satisfaction and corporate growth since they can only happen if a good
nurse-patient relationship is ensured.
Obstacles towards Implementing the Measure to ascertain Patient Satisfaction
Although patient satisfaction is key to organisational growth, some barriers affect the
implementation of strategies to make it succeed. Firstly, the lack of collaboration between nurses
and other professionals in the facility will slow down its implementation (Jorgensen, 2015). As
much as a good nurse-patient is a significant variable here, other healthcare personnel such as

ANALYSIS AND APPLICATION 6
medical officers may develop a poor relationship with patients. As a result, patients will not be
satisfied with the services in the hospital, and this lowers their satisfaction.
Another obstacle is an insufficient supply of hospital equipment to the hospital. A good nurse
nurse-patient relation alone does not improve patient satisfaction. Quality services should be
provided continuously. However, lack of enough material to necessitate this will act as a
limitation towards satisfying patients. For example, lack of medications such as painkillers will
leave patients unsatisfied since they will lack the means to alleviate pain. Thus, the facility
should deal with any obstacles towards patient satisfaction so that the nursing science approach
can succeed.

Groups to Collaborate within Implementing the Measure

A healthcare organisation is a large organisation that has different levels of management.
Therefore, collaboration is essential when trying to establish a new strategy. In this case, nurses
will have to collaborate with other groups such as doctors, social workers, and top management
to ensure that the measure of improving patient satisfaction. The senior management in the
health care facility will provide that all the employees in the facility work towards satisfying
clients who come to seek for treatment. Proper supervision will substantiate the outcome of the
measure. Also, nurses should collaborate with other organisational workers such as medical
practitioners and social workers since they do interact with patients from time to time (Gómez-
Clavel et al., 2018). They can as well enhance patient satisfaction when they communicate with
them. Also, teamwork in an organisation improves good performance as workers will support
each other to implement essential strategies. Therefore, patient satisfaction is about improving
collaborative management in the organisation.

ANALYSIS AND APPLICATION 7

References

Batbaatar, E., Dorjdagva, J., Luvsannyam, A., Savino, M. M., & Amenta, P. (2017).
Determinants of patient satisfaction: a systematic review. Perspectives in public health,
137(2), 89-101.
Berssaneti, F. T., & Carvalho, M. M. (2015). Identification of variables that impact project
success in Brazilian companies. International Journal of Project Management, 33(3),
638-649.
Finn, G. (2018). The Role of Empathy in Nursing Assistant Retention.
Gómez-Clavel, J. F., Jiménez-Martínez, C. A., Pineda-Olvera, J., Novales-Castro, X. D. J.,
Jiménez-Martínez, M., Duhart-Hernández, M. D. G., … & Amato, D. (2018). Education
for the formation of healthcare interprofessional teams. Revista Electrónica de Psicología
Iztacala, 21(2), 386-398.
Holopainen, R. M., Niskanen, M., & Rissanen, S. (2019). Management Accounting and
Profitability in Private Healthcare SMEs. International Journal of Public and Private
Perspectives on Healthcare, Culture, and the Environment (IJPPPHCE), 3(1), 28-44.
Jorgensen, L. E. (2016). Verification and validation of hearing aids: Opportunity not an obstacle.
Journal of otology, 11(2), 57-62.
Majeed, A., Allwood, D., Foley, K., & Bindman, A. (2018). Healthcare outcomes and quality in
the NHS: how do we compare and how might the NHS improve?. BMJ, 362, k3036.
Wager, K. A., Lee, F. W., & Glaser, J. P. (2017). Health care information systems: a practical
approach for health care management. John Wiley & Sons.

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