Application
Write a 1- to 2-page paper in which you complete the following:
�Assess your proficiency for two or more competencies or standards related to
organizational effectiveness and leadership. Discuss at least one for which you would
consider yourself to be particularly strong, and at least one for which you could use
significant improvement.
�Explain how each competency or standard you have selected relates to key trends or
issues affecting contemporary health care organizations.
�Provide a rationale of how gaining proficiency for each of these competencies or
standards would better enable you to contribute to organizational effectiveness and succeed
in this profession.
�Note any questions you currently have that might guide your exploration of the topics in
this course
Organizational Development and Leadership
As a leader, I am good at communication skills. I communicate effectively and
appropriately. I easily express myself competently. In health care, effective communication
entails understanding and controlling situations. It involves a combination of various
communications skills. It requires a common ground, listening, understanding, and assertiveness
in setting goals. Individuals should have timely access to information to perform their work
effectively. In health care, it is important to facilitate effective communication among
professionals. Communication among professionals should be accurate, specific, and easy to
understand. Effective communication needs thorough understanding of a patient’s situation. It
also requires commitment towards improving healthcare in the society. Successful
communication in healthcare requires the efforts of individuals and the organization (Ashill,
Krisjanous & Carruthers 2004).
There is need for significant improvement in healthcare performance. Healthcare requires
more financial and personal attention. It has a direct influence on the safety of patients. It is risky
for an organization with inefficient methods of management. Management of hospitals has
various challenges. Busy schedules may put the significant issues aside. Healthcare performance
HEALTHCARE 2
management involves better communication between employees and the administration
Enhanced employee assessment on time achievement relation and compatibility with the Joint
Commission Board.
As a leader, I should lead by good example. Highly effective people are great
communicators. In a hospital environment, I regularly listen to patients and customers. I
therefore need to communicate clearly and efficiently. I handle employee opposition with
compassion and respect. I acknowledge high performance in several ways and build skills to
improve performance on a higher level. I also need to hold courageous discussions.
Validating employee competence involves having access to competency assessment data.
Performance supports a leader’s ability by creating an online checklist that a manager access
anytime. The hospital will no longer need to go through pieces of paper to establish what
competencies are still exceptional. Performance Manager computerizes the process to validate
your employee’s skills, knowledge and abilities. This improves the effectiveness and competence
influences the employee orientation or transfer procedure.
Performance manager permits the hospital to organize current competency checklists and
creating a standardized library of competencies. Job description is the best way to provide
employees with a clear and easy path to enhancing and finishing their skills. The competency
checklist feature enables the management to improve the protection of patients and quality by
creating competent and motivated personnel.
Effective communication between the patient and attendant is a sign of good relationship.
This allows the patient to be part of the decision-making process and creates an agreement ahead
of achievement. Copies are available to support health providers in improving healthcare.
HEALTHCARE 3
The healthcare sector suffers from various problems that hinder improvement. Some of
these issues arise from conflict of duties within the sector. The following issues have been some
of the major obstacle.
Who should manage hospital resources, doctors or professional managers?
Who should be responsible for mishandling of a patient, doctors or nurses?
What is the role of a patient in the treatment process?
Who should regulate the manufacturing of medicines?
What should guide the competence of doctors or nurses, experience or qualifications?
References
Stein, T., Frankel, R. M., & Krupat, E. (2005). Enhancing clinician communication skills in a
large healthcare organization: a longitudinal case study. Patient education and
counseling, 58(1),4-12.