Health Organization Case Study
Research a health care organization or a network that spans several states within the U.S.
(Example: United Healthcare, Vanguard, Banner Healthcare, etc.).
Prepare a 1,000-1,250-word paper that focuses on the organization or network you have selected.
Your essay should assess the readiness of the health care organization or network in addressing
the health care needs of citizens in the next decade, and include a strategic plan that addresses
issues pertaining to network growth, nurse staffing, resource management, and patient
Prepare this assignment according to the APA
Case study assesses the readiness of the health care organization or network in addressing the
health care needs of citizens in the next decade-Case study assesses the readiness of the health
care organization or network in addressing the health care needs of citizens in the next decade is
offered in detail, while demonstrating higher level thinking by incorporating prior learning or
Case study includes a strategic plan that addresses issues pertaining to network growth-Case
study including a strategic plan that addresses issues pertaining to network growth; is offered in
detail, while demonstrating higher level thinking by incorporating prior learning or reflective
Case study includes a strategic plan that addresses issues pertaining to nurse staffing-Case study
including a strategic plan that addresses issues pertaining to nurse staffing is offered in detail,
while demonstrating higher level thinking by incorporating prior learning or reflective thought.
Case study includes a strategic plan that addresses issues pertaining to resource management-
Case study including a strategic plan that addresses issues pertaining to resource management is
offered in detail, while demonstrating higher level thinking by incorporating prior learning or
Case study include a strategic plan that addresses issues pertaining to patient satisfaction-Case
study including a strategic plan that addresses issues pertaining to patient satisfaction is offered
in detail, while demonstrating higher level thinking by incorporating prior learning or reflective
Healthcare Organization Case Study
Healthcare Organization Case Study: Banner Health Network
The BHN (Banner Health Network) is a patient care and business partnership in Arizona.
It comprises of Banner Physician Hospital Organization (BPHO), Banner Health, Arizona
Integrated Physicians, and Banner Medical Group. Currently, the network has more than two
thousand six hundred Banner-affiliated physicians and they operate within Phoenix metro area.
BHN serves 4 million residents.
HEALTHCARE ORGANIZATION CASE STUDY 2
Readiness in addressing health care needs in the next decade
Banner Health Network is an integrated network. Therefore, it is designed in a way that
caters for the provision of extremely coordinated patient care experience. The network caters for
Medicare beneficiaries in addition to members covered by insurance plans in the private sector.
BHN ensures that all its members can access health care conveniently (Christianson &
Moscovice, 1993). As far as this is concerned, the network has more than two thousand six
hundred Banner-affiliated physicians and these can easily be traced throughout Maricopa and
Banner Health Network is acknowledged as an exceptionally comprehensive network. It
is worth noting that clients that are served by the network are guaranteed patient care as well as
financial accountability. In Arizona, there are hardly any networks that serve their clients
through the use of a population health management strategy that BHN utilizes. In this regard,
BHN is prominent in Arizona for the unique services it offers. Hence, patients are guaranteed of
receiving a distinctively comprehensive patient care in the primary care setting. The network is
also keen on promoting better patient outcomes, ensuring more effective chronic care
management, and emphasizing on wellness (Bazzoli et al., 2000).
The network uses a patient-centered model that is closely linked to the cardinal impact of
proficient efficiency that eventually reduces costs. All hospitals under Banner use an advanced
electronic medical records system, which is vital for the provision of highly coordinated and
integrated patient care.
The network focuses on meeting the needs of various patients. Therefore, beneficiaries
who are linked to Banner MediSun, Health Net ExcelCare, Aetna Whole Health, and
Accountable Care Organization/ Medical Pioneer Model are also part of the care. It is worth
HEALTHCARE ORGANIZATION CASE STUDY 3
noting that BHN offers many types of services including surgery centers, inpatients as well as
outpatient hospital care, rehabilitation centers, residential care, laboratories, home care, hospice
care, and nursing registries (Bazzoli et al., 2000). This is one of the strategies through which
various specialized patients’ needs are catered for.
The network has various independent physician partnerships, entities, and hospitals. This
is a strategy for ensuring that a large number of patients receive comprehensive care and people
from various cultural influences and backgrounds are served (Brown & Othmer, 2009). The
network has major entities such as Banner Alzheimer’s Institute and Banner Research Institute
that specialize in one cardinal role. As such, professionals in these entities are keen and
dedicated on meeting the planned objectives since they are not involved in multiple roles. There
is also Banner Heart Hospital and Cardon Children’s Medical Center which promotes
comprehensive management and treatment of various conditions and age groups.
The strategic plan is recognized as a sound tactic through which long-term objectives are
set for the network. This promotes adherence to accountability for results and performance, as
well as identification of principal initiatives. It is hoped that the strategic plan will enhance better
performance considering that better managed leadership, fixed accountability, proper
commitment and alignment, and professionalism will be present.
The prevalence of chronic disease has been on the rise due to aging and poor lifestyles.
Therefore, BHN aims at running more service lines. A plan for advancing foundational programs
and signature is on the ground, and this will directly lead to better health care. Thereafter, people
will benefit from education, research expertise and clinical care (Brown & Othmer, 2009).
HEALTHCARE ORGANIZATION CASE STUDY 4
Banner Health Network has a master plan whose purpose is expanding and upgrading its
facilities. This will ensure a convenient and comfortable environment, which is essential in the
provision of world-class care. Hence, services revolving around women and children will be
consolidated in locations that are extremely convenient. There is a need to construct more
outpatient clinics and necessary renovations will be carried out. While designing facilities,
renovating, or consolidating, there will be an embrace of the interdisciplinary patient care
strategy. In addition, there are proceeds for advancing research and translational education
(Christianson & Moscovice, 1993).
During the previous few years, the network has dedicated extra time and effort in
promoting a strong performance base in regard to employee satisfaction, finances, community
image, patient outcomes, and staffing. In this regard, BHN is keen on providing astonishing
patient experience. The network has a vivid strategy for changing its workforce within the next
decade. As a result, there will be absolute excellence in regard to patient- as well as family-
centered customer care. The network also focuses on attracting novel and bright talent (Brown &
Othmer, 2009). Hence, this will foresee the launch of an in-depth screening strategy whose aim
will be identification of strong candidates. Moreover, there are plans to develop the current talent
pool. The network also intends to invest in education and training for the current employees,
which will ensure a new approach towards patient care. There is also a long-term dedication to
identifying, training, and funding new staff in addition to offering an environment that is
committed to lifelong learning as well as high performance.
HEALTHCARE ORGANIZATION CASE STUDY 5
It is predicted that in the next 10 years, the relationships with insurance companies,
Medicare, and Medicaid will be largely transformed. In this regard, legislative and industry
changes are adhered to closely. Additionally, there are more efforts to ensure fulfillment of the
diverse and dynamic marketplace’s needs. There will be assessment of novel payment models
and piloting models to enhance better market alignment (Bazzoli et al., 2000).
The financial plan incorporates the two hundred and eighty million dollars unique facility
plan in addition to relevant financial strategic investments’ implications. There is a financial
strategy, volume targets, and financial performance for supporting the expected capital needs.
Therefore, it is important to promote gratifying market share targets, ensure revenue cycle
performance, promote foundational and signature clinical services, and escalate physician
recruitment. In addition, there are benevolence targets (Shortell et al., 1996).
The network is famous for its quality improvement and unique patient care. There are
planned measures for ensuring that timely, patient-centered, equitable, safe and effective care is
offered to all patients. The cardinal aim is minimizing the risks that are linked to health care by
anticipating and preventing hazards, and through ensure that employees promote and value safe
care. As a result, patient satisfaction will be improved (Shortell et al., 1996). Therefore, it s
important to ensure a culture that ensures organizational and personal learning, bettering the
general organizational effectiveness and capabilities, and ensuring customers and stakeholders
have better value. This will improve sustainability.
Patient satisfaction plan at BHN ensures properly coordinated and high quality care to all
patients. This can be attained through sharing the best practices in an enterprise-wide manner,
improving all processes systematically, and promoting standardized work processes. Quality
HEALTHCARE ORGANIZATION CASE STUDY 6
improvement procedures and patient outcomes will be assessed against national benchmarks so
that while meeting goals, there can be provision of exemplary care.
HEALTHCARE ORGANIZATION CASE STUDY 7
Bazzoli, G. J., Chan, B., Shortell, S. M., & D’Aunno, T. (2000). The financial performance of
hospitals belonging to health networks and systems. Inquiry, 234-252.
Brown, S. J., & Othmer, K. (2009). U.S. Patent No. 5,887,133. Washington, DC: U.S. Patent and
Christianson, J., & Moscovice, I. (1993). Health care reform and rural health networks. Health
Affairs, 12(3), 58-75.
Shortell, S. M., Gillies, R. R., Anderson, D. A., Erickson, K. M., & Mitchell, J. B. (1996).
Remaking health care in America. Hospitals & health networks/AHA, 70(6), 43.