Health and safety is always a crucial aspect that poses a concern to everyone with regards to day-
to-day affairs. In health and social care settings, especially care homes for the elderly health and
safety remains a fundamental consideration for all law enforcement agencies as well as
practitioners. This makes the importance of continuous monitoring in addition to reviewing of
health as well as legislations and safety policies’ implementation for health as well as social care
workplace undisputable and this has been succinctly discussed and explained in this assignment.
According to Graham & Steven (2008) this is attributable to the fact that, good health and safety
of care home residents is the key to their happiness something which has made the management
and staff of home care workplaces to be cautious enough in managing health and safety issues.
As a result, health protective agencies have been emphasizing on the implementation of
appropriate policies, systems, and procedures for health and safety in all health as well as social
care settings to alleviate hazards. The context of this assignment will provide a clear view of
policies, systems, and practices and their effect in the promotion of safety in health and social
care home in the perspective of Silver Meadows Care Home. From the perspective of health and
social care home, employees, patients and their relatives or visitors ought to be protected from
hazards. Therefore, in health and social care working environment, the management, staff as well
as individual patients have the right to participate in implementing health and safety plans for the
benefit of all those involved.
This assignment intends to discuss and evaluate the necessary health and safety policies,
systems, procedures, and practices in accordance with legislative requirements as well as
possible solutions and the associated dilemmas based on the case study of Silver Meadows Care
Home. Three major tasks are covered in this assignment. Firstly, the implementation of policies,
HEALTH & SAFETY AT SILVER MEADOWS 4
systems, procedures, and practices aimed to communicate health as well as safety information;
responsibilities of health and social care home management and staff in managing health and
safety; as well as an analysis of appropriate health and safety priorities of case study health and
social care home. Secondly, risk assessment and the importance of obtained information in
health and social care planning; analysis of a particular aspect concerned with health and safety
policy; as well as dilemmas that are encountered in implementing health as well as safety
policies and systems in addition to potential effect of non-compliance with legislations
concerned with health and safety. Finally, the process of how to monitor and review of health aa
well as safety policies, systems, procedures, and practices and their effectiveness in promoting
safe culture and a healthy workplace as well as evaluation of personal contribution.
Health is without any doubt the most important concern for everyone, and safety is inseparable
from health service. As a result, this has been the key reason why various policies and laws have
been formulated concerning health and safety with regards to health and social care working
environments. Discussion of the details is presented in the sections below:
Task 1: (a) Implementation of Policies Systems, Procedures, and Practices for
Communicating Information on Health and Safety
In conventional health care as well as safety settings communication usually involve various
aspects, including information exchange among staff, management as well as patients and their
relatives. However, due to technological advancement there has been continuous expansion of
possibilities for storage, processing and retrieval of medical data. According to Tripathi et al.,
(2009) varied types of information technologies and applications in the medical field have
continued to enormously grow and evolve to ensure effective management and communication
HEALTH & SAFETY AT SILVER MEADOWS 5
health as well as safety in both social and health care settings. From a perspective of social and
health care workplace, there are several legislations that aim to support health and safety that are
The 2008 Act on Health and Social Care
In this Act information technology and communication (ICT) in health products are considered
critical in disseminating important information concerning welfare, health and safety. This is
attributable to the fact that, ICT can be used to allow control or combination of various sources
of information in order to gain efficiency and provide better care within a health and safe
environment while making sure that staff and resources are freed up. As a result, implementation
of communication policies, systems and procedures in the Silver Meadow Care Home in
accordance with this legislation will lead to various benefits, including:
Patient Safety: This is because they will result to reduction of medical errors such as surgical
errors, adverse drug related admissions, transfusion errors, as well as professional negligence.
Quality of care: Health information technology (HIT) reduces paperwork and provides more time
to nurses which can be used to attend to their patients (Tripathi et al., 2009). As a result, Silver
Meadows Care Home residents can get quality care from the physicians, nurses and the cares due
to the saved time.
Patient access to care: Access to health and social care is improved using Health information
technology (HIT) by ensuring that processes that are ineffective are streamlined resulting to
increased staff productivity. The indicators of success in provision of care includes: time-out
results analysis, time taken to respond to patients’ inquiries, as well as improved self-
management of chronic diseases.
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Health and Safety at Work Act 1974
This Act usually considers a variety of issues that are related to health, safety, as well as welfare
of employees across various workplace sectors. With regards to requirements of health and
safety, this Act delegate a general obligation to the management and staff of health and social
care homes to cooperate and take care of others concerning issues pertaining health and safety.
Management of Health and Safety at Work Regulations 1992
The Act is a refinement of 1974 Act where it requires the management of health and social care
homes to regularly conduct risk assessments and record findings prior to communicating them to
employees and patients. This Act compels the management to arrange on implementation of
health and safety measures for the purpose of improving emergency procedures as well as
providing clear information and training to their staff and also work in collaboration with other
Health and Safety Regulations 1981
In order to boost health and safety, this regulation compels the management of health and social
care workplace to provide information to staff, patients and visitors on first-aid arrangement. In
addition, they must also ensure that there is provision of first aid equipment as well as
availability of trained first aiders.
This means that it is inevitable for the implementation of health information technology in Silver
Meadows Care Home to step up health and safety in its settings, which has to be carried out in
accordance with the entire raft of standard, legislation, as well as guidelines altogether referred to
HEALTH & SAFETY AT SILVER MEADOWS 7
as “Information Governance” in UK. It has been operational for sometimes and cover issues of
accessing and disclosing health information as well as confidentiality. The 2008 Act on Health
and Social Care establishes the National Information Governance Board for Heath and Social
Care, (NIGB) which is mandated to carry out a statutory duty of supervising the governance of
information (Tripathi et al., 2009).
Using the guidelines provided by the above legislation and regulation, information about health
and safety can be effectively communicated and implemented in Silver Meadows Care Home. In
the UK, implementation of health as well as safety policies in social and health care workplaces
is conducted by the Department of Health based on the model provided below:
Figure1: Implementation Model (Source: Pall, 2012)
According to Stranks, (2005) Health Department is obliged to formulate policies regulating
provision of services related to health and social care to people across UK. Even though
HEALTH & SAFETY AT SILVER MEADOWS 8
implementation of these policies and procedure may be compromised by non-compliance,
rectification can be achieved through regular monitoring by supervisory agencies shown in the
above figure which ensure home cares oblige to specific health and safety policies at all levels.
Task 1: (b) Responsibilities of Management and Staff in Managing Health and Safety
Management and staffs of Silver Meadows Care Home just like those in other home care settings
have certain responsibilities that they are supposed to adhere to. Elderly people are without any
doubt the most vulnerable age group of the population implying that special consideration must
be taken towards their safety, care, and security (Fisher, 2005). According to Sowers &
Catherine (2008) all the staff of elderly home care must be able to readily access up to date
policies for nursing care and medication guidelines. On the other hand, the British National
Formulary must also be readily accessible to nurses working at Silver Meadows Care Home.
In the UK, planning of health and safety in health as well as social care workplaces is conducted
by both non-government institutions as well as government institutions. There exists a public
health and health care system in the government of UK. In this system, there is distribution of
responsibilities from the department of health down to the local authorities. As a result, the
system includes health and social care providers and takers, NHS commissioning board, clinical
commissioning board, monitoring system as well as public and local health (Pall, 2012). There is
an integration of this system where responsibilities are delegated to all organisational bodies
based on health and safety which ought to be provided by social and health care homes.
Management is the other crucial aspect of safety and health with regards to organisational
structure, particularly in relation to the management and staff responsibilities at health and social
care home. In the management of health and safety responsibilities of management as well as
HEALTH & SAFETY AT SILVER MEADOWS 9
staff include: systemic utilisation of standardised techniques which are important in the
identification and removal of impeding hazards; and controlling potential risks by influencing
behaviours as well as encouraging attitudes during techniques (Pall, 2012).
As a result, the responsibilities of management and staff in relation to health as well as safety
management at Silver Meadows Care Home can be assessed in the context of care and support
plan for a physically disabled individual because palliative care is offered.
For example: A Care and Support Plan for a Physically Disabled Individual
Based on the care and support for the physically disabled individual, the plan includes taking the
person to a restaurant once per week to take dinner since he/she is unable to this individually.
However, the person wants to eat a burger at the restaurant every time when taken out, but the
carers or support workers are of the opinion that burgers are not healthy and the person should
not eat them that often. Here the management and staff of Silver Meadows Care Home through
their responsibilities with regards to management of health and safety can devise individualised
mental capacity for making a better decision. But within the responsibilities of management and
staff is it a good decision to hinder such a person to take fatty foods? From this perspective, the
answer is yes; however, they should ensure that they use in supporting and encouraging tone of
voice so that they feel as though they are being bullied. They should also concern them in taking
responsibility when they eat foods that are unhealthy. This implies that responsibilities and
management of health and safety are related to individuals as well as the organisation.
Furthermore, the example of care and support plan provided shows how the management of
health and safety can be comprised and the appropriate steps that can be used to rectify it also
HEALTH & SAFETY AT SILVER MEADOWS 10
Task 1: (c) Analysis of Health and Safety Priorities
Care homes should be maintained in a manner that portrays a home in order to be pleasant to live
in by providing safe and healthy environment. Hence, the management and staffs of care homes
should prioritise the most important issues with regards to maintaining high quality health and
social care for the residents. In the context of Silver Meadows Care Home, which offers
dementia care, palliative care, nursing care, and residential care for the elderly people, it is clear
that there should be some appropriate health and safety priorities. For instance, since Silver
Meadows is taking care of elderly people whose movement is limited there is need to prioritise
the safety of entry and exit in the workplace to allow easier movement in case of an emergency
(Moonie, 2000; Sprenger, 2003). Also considering that elderly people are not stable and
vulnerable to fallings, the floors should always be maintained in good state and not wet or
slippery through better housekeeping practices (Sprenger, 2003). In health and social care
settings, infection is the main risk and its prevention should be prioritised since elderly people
often have compromised immune systems meaning new infections or cross infections may pose a
significant danger to them. This can be controlled by limiting the number of visitors or
employees to an area considered risky; using measures of hygiene which reduces or prevents
transferring of infectious agent through regular hand washing and ensuring that the work
environment is maintained in a hygienic condition. Reducing the risk of sharp injuries should
also be prioritised at care home through engineering controls and elimination of risks as well as
safe usage and disposal of sharp objects (Sprenger, 2003).
HEALTH & SAFETY AT SILVER MEADOWS 11
In order to understand the impact of requirements of health as well as safety on practitioners and
customers of health and social care homes, there is need to carry out risk assessment, as well as
impacts of policy on customer and care practice, care planning, encountered dilemmas, as well as
effects of non-compliance. Details of these aspects are discussed in the contents that follow:
Task 2: (a) Risk Assessments’ Information and Care Planning for Residents
Information on the services offered by health and social care home constitutes an important
element of ensuring services are provided and taken in the context of health and safety in care
planning. This can either be in the context of organisational decision making as well as
individual care planning. Risk assessment is the most appropriate method to collect this
information because it involves identification of impending hazards, possible severity of harm
likely to result from of the identified hazards, calculating the extent of risk, monitoring as well as
reappraisal of the risk (Grinnell & Yvonne, 2008). Hence, there is need for regular risk
assessments in order to assess the risks associated with health and safety of individual care
In most instances, the nature of risk assessments tend to be simple and can be done through
direct observation/examination, but some are more complex and requires lengthy procedures to
ascertain. The process of risk assessment involves several steps which have to be executed as
follows: (1) significant hazards are identified through observations or interviews; (2) making a
decision on who is likely to be harmed by the hazards; (3) evaluating the risks and deciding on
the effectiveness of existing precautionary measures followed by implementation of proper
HEALTH & SAFETY AT SILVER MEADOWS 12
measures if the existing ones are ineffective; (4) recording the findings and communing them to
the staffs; and (5) reviewing the risk assessment and if necessary revisiting it (Lishman, 2007).
The model of risk assessment in health as well as safety management is illustrated in the figure
Figure 2: Model for managing health and safety in work place, (Source: Dowding & Barr,
HEALTH & SAFETY AT SILVER MEADOWS 13
The information obtained from risk assessments plays a critical role in informing care planning
for residents and organisational decision making concerning policies and procedures because its
inherent features which include: it is recognised as a risk control, its implementation is done in
accordance with modern procedures to manage risk, the risk assessment needs to be reviewed
and revisited or amended if necessary, it ensures that there is control of all hazards, and it results
in mitigation of any residual risk to be reasonably practicable. According to Carr (2010) getting
information from risk assessments can be of considerable benefits; for example, at individual
care planning they include: knowing different care services offered by various health and social
care facilities, knowing better providers of health and social care, knowing the rights of getting
the services of health and social care homes, appraising services offered by health and social care
homes, as well as helping to make decisions on services to be sought. In addition, in the context
of organisational decision making benefits include: an organisation gets to be aware of different
procedures policies that concern social and health care, an organisation can get to be aware of
new procedures and policies concerning health as well as safety management at care homes, it
helps an organisation to decide on the services to give to a client and how to give, and also the
information helps organisations to be conscious with regards to their right, client right as well as
obligations (Carr, 2010).
Task 2: (b) Analysis of a Particular Aspect of Health and Safety Policy
In UK, various health and safety policies do exist with regards to regulation of different aspects
of health and social care settings. There are both positive and negative impacts of these policies.
One of safety and health policy is the Management of Health and Safety at Work Regulations
- This regulation is the basis of the policy made against aggression and violence in care
HEALTH & SAFETY AT SILVER MEADOWS 14
homes and has varied impacts care home service users and the care providers (OSHA, 2012).
This is because aggression or violence expressed by some service users is a source of distress
and injury to care providers at work. This policy helps in reducing aggression and violence
which positively impact the care providers. Alternatively, it may hinder health care provision to
service users with aggressive or violent behaviours, especially those seeking dementia care due
to their limited cognitive ability. The policy also causes financial burden to care providers since
they have to continuously train their staff on how to effectively handle patients who are
potentially aggressive or violent.
Another policy is Health and Safety Regulations 1981 which compels the management of health
and social care workplace to provide information to staff, patients and visitors on first-aid
arrangement as well as ensuring that there is provision of first-aid equipment and presence of
trained first aiders (AHS, 2010). This policy helps care providers or other patients to
immediately get first when injured by violent patients or from any other accidents. However, it
increases cost of running care home in purchasing first aid equipment and recruiting first aiders.
Both policies seem to have both positive and negative impacts, but it is also clear that their
overall impact is good to care providers and patients even though they may hinder service
provision (Balarajan et al., 2011).
Task 2: (c) Addressing Dilemmas Encountered Implementing Systems and Policies for Health,
Safety and Security
Silver Meadows Care Home is faced with dilemmas in ensuring that every legislation is adhered
to because of their budgetary implications as well as quality care improvement or staff
performance and also security measures. Popple & Leslie (2008) asserted that based on required
expectations and stakeholder needs implementation of necessary systems is needed with
emphasis on government requirements. Dilemmas are the concerns the facility face to ensure
HEALTH & SAFETY AT SILVER MEADOWS 15
security and safety of patients is guaranteed (Popple & Leslie, 2008). Thus, the specific
dilemmas include the need to ensure security and safety of patients always since it is the
responsibility of the facility to guarantee the well-being of patients within a secure environment.
In addition, budgetary requirements to implement the appropriate systems for assured security
and safety of patients is another dilemma because the facility is faced by financial constraints
and needs to outsource for the required capital. Considering Silver Meadows Care Home is
considerably large, there is need to maintain high security levels as well as safety processes.
Through implementation of new technology for operating systems and departments, it is possible
to effectively manage time and increase the quality of care. However, these dilemmas can be
addressed by liaising with management through which services of consultants can be used to
monitor the activities through which the performance of employees can be improved. In order to
increase the quality level of health and social care, continuous training programs need to be
provided for the staff in order to ensure standards are developed. Finally, the dilemma with
security can be addressed by implementing security camera system to increase safety at home
care. According to Mizrahi & Larry (2008) implementation of a process of performance
evaluation can maintain standards of employees with regards to Health and Safety Act 1981.
Stringent adherence to policies, legislations and codes or standards of practice is also essential in
achieving this goal as well as reducing risk irrespective of investments required since through
cost benefit analysis should obviously give more benefits than costs.
Task 2: (d) Effects of Non-Compliance with Health and Safety Legislation
In case, health and social care home is non-compliance with a legislation or regulation which
govern health as well as safety, its performance becomes ineffective and clients are dissatisfied.
This means that when standards are not maintained in a home care, clients become unhappy and
HEALTH & SAFETY AT SILVER MEADOWS 16
often seek health care services from other providers. According to Mathis & Jackson (2010)
failure of a home care to provide the necessary training programs to their employees on existing
legislation, regulations and standards often results to non-compliance subsequently hindering
performance and quality service which eventually reduces the profits. According to Rosenfeld &
Russell (2012) non-compliance to legislation may result to legal actions, especially when
patients’ rights are violated as a result of failure of home care to maintain the legislation or the
standards. The legal actions may also incur the home care a significant financial burden in terms
of compensations and legal fees. Also, the home care may be banned to operate by the
government due to gross violation of patients’ rights arising from non-compliance to legislation.
Furthermore, when a home care is non-compliance with existing legislation the overall impacts
may be increased risk, customer dissatisfaction, poor performance, poor levels of productivity,
and a possibility of a ban from the government.
Understanding of the process of monitoring and review of health as well as social care workplace
policies, systems, procedures, and practices is central to success in health and safety
implementation. This section covers the monitoring and review of safety and health policies,
systems and practices as well as their effectiveness in the promotion of safe culture and healthy
workplace as well as evaluation of personal contribution. Details of these aspects of health and
safety have been discussed in the following contents:
HEALTH & SAFETY AT SILVER MEADOWS 17
Task 3: (a) Monitoring and Review of Health and Safety Systems, Policies, Procedure as
well as Practices
Health as well as safety systems, policies, procedures, and practices monitoring plays a
fundamental role in managing safety and health in home cares. However, writing and launching
of health and safety policy does not mean that is the end of responsibilities. In fact, it is the initial
step in implementing a safety and health policy, which is vital in ensuring the required standards
and codes or procedures are outlined alongside the need to ensure that they are always adhered to
by everyone. Since there is a continuous change in safety and health management, the
monitoring of the policies’ effectiveness needs to be done proactively for the purpose of regular
evaluation of the progress and timely identification of deviations. Hence, monitoring and review
of social and health care is required due to legal, morale as well as cost reasons. However, two
general ways of monitoring as well as reviewing health and safety policies exist such as:
proactive and reactive monitoring. Proactive monitoring which involves taking precautionary
actions prior to a hazard constitutes the checking of implemented standards as well as control of
management needs through regular inspections in addition to safety audits. This plays an
imperative role in ensuring that preventative or protective measures and interventions are
developed and implemented. As a result, this leads to significant reduction of risks as well as
considerable gains in terms of costs reduction through minimised damages. Alternatively,
reactive monitoring involves examination of events upon their occurrence and constitutes learned
lessons from previous mistakes. Regular inspections of health and safety policy are an
appropriate method of reviewing the progress of implementation. This approach is important in
ensuring that risks or damages are mitigated in a timely manner for the purpose of abating their
negative effects, which if left unaddressed would result to significant liability or taint the
HEALTH & SAFETY AT SILVER MEADOWS 18
reputation of the facility. Thus, the need for devising the correct interventions is very important
for long-term impact to be felt.
Task 3: (b) Effectiveness of Safety and Health Policies, Systems, Procedures, and Practices
in the Promotion of a Positive, Healthy and Safe Culture
Health as well as safety systems, policies, procedures, and practices’ effectiveness is depended
on social and health care promotion by focusing on several factors such as: the promotion of
non-occupational factors and healthy lifestyles, as well as the organisational environment. Non-
occupational factors are: home and community conditions as well as family welfare. On this
aspect, emphasis should be directed to improving home and community conditions mainly by
devising an appropriate approach through which collaboration between all the concerned parties
can be achieved. Healthy lifestyles can be achieved through heightened awareness creation
programs across all groups as well as encouraging change of lifestyles by highlighting the
envisaged benefits. In addition, organisational environment is achievable through
implementation of the necessary occupational safety and health standards as well as developing
and implementing appropriate workplace designs and organisation. WHO proposed an effective
model presented in the figure below:
HEALTH & SAFETY AT SILVER MEADOWS 19
Figure 3: Effectiveness Model of Health and Safety (Source: WHO, 2013)
The policies discussed previously such as the Management of Health and Safety at work
Regulation 1992 puts more emphasis on risk assessments and reporting of findings, while Health
and Safety Regulation 1981 compels home cares to provide first aid. These two policies play a
critical role in promoting healthy workplaces as well as safe culture.
Task 3: (c) Evaluating My Personal Contribution
From perspective of personal contribution, two aspects of evaluating my personal contribution
exist, i.e. personal evaluation as well as professional evaluation. Contributing to health and
safety as own, it is crucial to make sure own actions are taken to reduce health and safety risk
including identification of hazards, risk’s evaluation, understanding responsibilities, monitoring
and reporting as well as making and application of policies. In particular, identification of
hazards will play a crucial role in ensuring that preventive interventions are implemented prior to
any damage occurring. Evaluation of risks is also imperative as a personal contribution, because
through appropriate assessment of risks helps in choosing the correct measures that are necessary
HEALTH & SAFETY AT SILVER MEADOWS 20
to prevent damage from the risks or mitigating such risks to ensure their unwanted effects are
minimized or mitigated. Furthermore, succinct understanding of responsibilities will be vital in
ensuring that, my mandate is always fulfilled with a goal of achieving an optimal working
environment. On the other hand, monitoring and reporting will also be crucial in evaluating the
progress and ensure improvements are made on areas where underperformance is identified.
From own health and safety practices, it is clear that Health and Safety Regulations 1981
implementation is well to allow immediate first aid service to people. However, more
interventions are required for discrimination to be removed. An illustration of the evaluation
model is shown below:
Figure 4: Evaluation Model (Source: Self Study)
In conclusion, it is safe to state that health and safety implementation in home care, an integrated
policy is required through which everyone will get surety to equity in health and social care. For
- Policy Making &
- Monitoring &
- Accountability &
- Care Availability
& Creating Safe
HEALTH & SAFETY AT SILVER MEADOWS 21
the development of competence of health service providers, there is need for an integrated
training since without such policy individuals will be taking their health risk responsibility.
HEALTH & SAFETY AT SILVER MEADOWS 22
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