Continuous Quality Improvement

Continuous Quality Improvement
Instructions:
Research and write a brief answer to the following question. Your response should be
between 150-300 words. Your work should follow the conventions of Standard American
English (correct grammar, punctuation, etc.). Your writing should be well ordered, logical
and unified, as well as original and insightful. Furthermore, all sources used should be
properly cited using APA formatting. You can find a blank assignment template in the Doc
Sharing.

Question:
Continuous Quality Improvement (CQI) is a management philosophy and a management
method. Identify and explain the philosophical and methodological characteristics of CQI.
Select the characteristic you find most valuable and explain why.

One of the methodological characteristics is that CQI utilizes teams to contribute
concrete ideas addressing prevailing problems and opportunities. Another characteristic is
that CQI entails problem analysis and solution using various tools such as Pareto charts,
brainstorming and process flow charts among others. CQI also utilizes a quality council
which is an independent management structure that monitors its implementation. Leadership
ensures the participation of all persons within the organization in the quality process. Another
methodological element is the use of statistical process control to identify and address
specific problems in the process and practices. There is use of customer satisfaction
measures such as market research to address customer dissatisfaction. The organizational
also benchmarks to emulate best practices and set performance targets. It also entails

Continuous Quality Improvement 2
redesigning the product or service elements to best suit customer needs (Sollecito & Johnson,
2010).
Organizations must ensure that the philosophical characteristics are present for quality
process to work. They include having a strategic focus, focusing on the customers’
satisfaction and health outcomes to evaluate the performance. It also entails having a system
view and utilizing evidence based analysis of objective data. Another philosophical
characteristic involve ensuring that participation of implementers in the in the quality
process. It is also vital to identify multiple causes and solutions of existing problems to
enhance the performance of the overall system. Philosophical aspects also require on-going
improvement of the systems even after obtaining satisfactory solutions and investing in
organizational training to enhance personal growth (Sollecito & Johnson, 2010). The
characteristic about involving the implementers in the quality process is very valuable. It is
because implementers ensure accurate execution of the obtained solutions. It is imperative
that implementers understand the fine details of the quality process to ensure achievement of
the intended results.

Reference

Sollecito, W. A., & Johnson, J. K. (2010). The Global Evolution of Continous Quality
Improvement: From Japanese Manufacturing to Global Health Services. Jones &
Bartlett Learning, 1-46.

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