Institutional racism and bias in a cross cultural service delivery

Institutional racism occurs when the policies and rules of institutions are manipulated to give preference to a dominant group and denying justice to a minority group. The cultural issues identified in Agency X, according to Jerry (2019), are linked to institutional racism because they are discriminatory, oppressive and deny the people of color their right to be employed. This creates a racial bias in access to opportunities and services through the systemic policies and practices as stipulated by the underrepresentation of the people of color. Kendall (2002) points out “95% of senior jobs are occupied by male whites while in the middle management positions female whites occupy 40% compared to black women 5% and male 4%” (P.2).

Institutional racism and bias in a cross cultural service delivery

Cultural awareness is acknowledging that discrimination exists and making effort to…………